At Pan Sun Hardware Pte Ltd, we strive to provide our customers with high-quality products. We understand that there may be occasions when you need to return a purchased item. This Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds. By making a purchase with us, you acknowledge and agree to the terms and conditions stated below.

1. Eligibility for Returns:
   • Products eligible for return must be in their original condition, unused, and undamaged.
   • Returns are only accepted within 3 days from the date of purchase or delivery, unless otherwise stated for specific products or promotions.
   • Customized or personalized products are not eligible for return, unless they are defective or damaged upon receipt.
2. Return Process
   • Prior to returning a product, please contact our customer service team at (+65) 6296 3180 or junonleow@pansun.com to initiate the  return process.
   • Please include a copy of the original purchase receipt or invoice with the returned item.
3. Return Shipping:
   • Customers are responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective/damaged product.
   • We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item.
   • Pan Sun Hardware Pte Ltd is not liable for any damage or loss that occurs during the return shipping process.
4. Inspection and Approval:
   • Upon receipt of the returned item, our team will inspect it to ensure that it meets the eligibility criteria stated in Section 1.
   • We reserve the right to refuse a return if the item does not meet the necessary conditions.
   • If the return is approved, we will proceed with the appropriate action, which may include issuing a refund or providing an exchange.
5. Refunds:
   • Refunds will be processed using the original payment method used for the purchase.
   • Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
   • If the return is due to our error or a defective/damaged product, we will also reimburse the return shipping costs.
6. Exchanges:
   • If you wish to exchange an item for a different size, color, or model, please contact our customer service team to check availability.
   • Exchanges are subject to product availability and the eligibility criteria outlined in Section 1.
   • If the desired item is not available, we may offer a refund or provide an alternative solution.
7. Damaged or Defective Products:
   • In the rare event that you receive a damaged or defective product, please contact our customer service team immediately.
   • We may request supporting evidence such as photographs or a detailed description of the issue to assist with the resolution process.
   • Upon verification, we will arrange for a replacement, repair, or refund as appropriate, including covering any associated shipping costs.
8. Final Sale and Non-Returnable Items:
   • Certain items, such as clearance or discounted products, may be marked as final sale and are not eligible for return or exchange.

Please note that this Return Policy is subject to change without prior notice. The updated policy will be effective for all future purchases.

If you have any questions or require further clarification regarding our return policy, please contact our customer service team at (+65) 6296 3180 or junonleow@pansun.com.