{"id":1204,"date":"2023-06-12T01:29:05","date_gmt":"2023-06-11T17:29:05","guid":{"rendered":"https:\/\/www.pansun.com\/webshop\/nordlock\/?page_id=1204"},"modified":"2023-06-12T14:14:16","modified_gmt":"2023-06-12T06:14:16","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.pansun.com\/webshop\/nordlock\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1204\" class=\"elementor elementor-1204\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93ea9b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93ea9b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f71fedd\" data-id=\"f71fedd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a2171f no_mb elementor-widget elementor-widget-heading\" data-id=\"9a2171f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5db1486 elementor-widget elementor-widget-text-editor\" data-id=\"5db1486\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At Pan Sun Hardware Pte Ltd, we strive to provide our customers with high-quality products. We understand that there may be occasions when you need to return a purchased item. This Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds. By making a purchase with us, you acknowledge and agree to the terms and conditions stated below.<\/p><ol><li>Eligibility for Returns:<ul><li>Products eligible for return must be in their original condition, unused, and undamaged.<\/li><li>Returns are only accepted within 3 days from the date of purchase or delivery, unless otherwise stated for specific products or promotions.<\/li><li>Customized or personalized products are not eligible for return, unless they are defective or damaged upon receipt.<\/li><\/ul><\/li><li>Return Process<ul><li>Prior to returning a product, please contact our customer service team at (+65) 6296 3180 or <a href=\"mailto:junonleow@pansun.com\">junonleow@pansun.com<\/a> to initiate the\u00a0 return process.<\/li><li>Please include a copy of the original purchase receipt or invoice with the returned item.<\/li><\/ul><\/li><li>Return Shipping:<ul><li>Customers are responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective\/damaged product.<\/li><li>We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item.<\/li><li>Pan Sun Hardware Pte Ltd is not liable for any damage or loss that occurs during the return shipping process.<\/li><\/ul><\/li><li>Inspection and Approval:<ul><li>Upon receipt of the returned item, our team will inspect it to ensure that it meets the eligibility criteria stated in Section 1.<\/li><li>We reserve the right to refuse a return if the item does not meet the necessary conditions.<\/li><li>If the return is approved, we will proceed with the appropriate action, which may include issuing a refund or providing an exchange.<\/li><\/ul><\/li><li>Refunds:<ul><li>Refunds will be processed using the original payment method used for the purchase.<\/li><li>Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.<\/li><li>If the return is due to our error or a defective\/damaged product, we will also reimburse the return shipping costs.<\/li><\/ul><\/li><li>Exchanges:<ul><li>If you wish to exchange an item for a different size, color, or model, please contact our customer service team to check availability.<\/li><li>Exchanges are subject to product availability and the eligibility criteria outlined in Section 1.<\/li><li>If the desired item is not available, we may offer a refund or provide an alternative solution.<\/li><\/ul><\/li><li>Damaged or Defective Products:<ul><li>In the rare event that you receive a damaged or defective product, please contact our customer service team immediately.<\/li><li>We may request supporting evidence such as photographs or a detailed description of the issue to assist with the resolution process.<\/li><li>Upon verification, we will arrange for a replacement, repair, or refund as appropriate, including covering any associated shipping costs.<\/li><\/ul><\/li><li>Final Sale and Non-Returnable Items:<ul><li>Certain items, such as clearance or discounted products, may be marked as final sale and are not eligible for return or exchange.<\/li><\/ul><\/li><\/ol><p>Please note that this Return Policy is subject to change without prior notice. The updated policy will be effective for all future purchases.<\/p><p>If you have any questions or require further clarification regarding our return policy, please contact our customer service team\u00a0at (+65) 6296 3180 or <a href=\"mailto:junonleow@pansun.com\">junonleow@pansun.com<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy At Pan Sun Hardware Pte Ltd, we strive to provide our customers with high-quality products. We understand that there may be occasions when you need to return a purchased item. This Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds. By making a purchase with us, you acknowledge and agree [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1204","page","type-page","status-publish","hentry"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/pages\/1204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/comments?post=1204"}],"version-history":[{"count":10,"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/pages\/1204\/revisions"}],"predecessor-version":[{"id":1217,"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/pages\/1204\/revisions\/1217"}],"wp:attachment":[{"href":"https:\/\/www.pansun.com\/webshop\/nordlock\/wp-json\/wp\/v2\/media?parent=1204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}